Most CNC and post processor problems can be solved remotely — and remotely is almost always faster. But there are situations where being physically at the machine actually matters. Knowing which one you're dealing with saves time and money.
Post processor bugs, G-code errors, CAM configuration issues, alarm diagnosis, and most tool path problems can be debugged over a screen share or by reviewing files sent via DNC — no travel required, and turnaround is typically hours rather than days. This covers the majority of the technical problems shops bring to us.
Complex multi-axis setups where physical machine calibration is involved, machine retrofits where controller hardware itself is changing, and first-article sign-off on a new production job where physical verification of the cut part matters more than the code. In these cases, a screen share can't replace hands-on measurement and adjustment.
For new production jobs, particularly on 5-axis or multi-tool setups, we can be on-site (where available) or work with your operator in real time remotely to verify the first cut part against spec before you commit to a full run.
Remote support requests are typically answered within 2–4 hours. If a machine is stopped and production is waiting, mark the request as urgent — we prioritize live-down situations.
Reach out with your alarm code or problem and we'll get you moving again — remotely, fast.